Link messaging services with delivery-ready tools

Messaging-platform work needs the application flow, provider configuration and operational tooling to work together. At New Media Lab, I supported WhatsApp SDK and service integration as well as the tools used to configure and investigate those services.

I worked on SDK/service design and implementation, supported enhancements and deployment preparation, and improved error traceability. I also investigated chat-list behavior and used a rapid AI-assisted proof of concept to explore an approach.

I planned, designed and implemented a simple administration/configuration portal. Local testing, debugging and deployment planning remained part of the follow-up work as priorities moved between products.

The records include a prepared production environment and pre-production testing, with frontend error tracing and deployment support still to complete at that checkpoint. Those checks establish readiness work, rather than an end-to-end live-message result.

Later UI and upload features were delivered by another engineer using the development workflow. My contribution here is the integration, diagnostics, tooling and support described above.