Make AI development usable by a whole team

An AI coding agent needs more than a prompt to fit into team delivery. Work has to arrive from a task system, people need to see what happened, and users need a practical way to learn the workflow and report problems.

I proposed and began Symphony at New Media Lab, treating the implementation, integrations, operational visibility and team adoption as parts of the same engineering problem.

I developed the workflow platform and contributed its ClickUp integration, connecting task-based work with agent-assisted execution. I worked on deployment and setup readiness, coordinated with engineering and operations stakeholders, and supported rollout into different project contexts.

I gathered feedback from PMs and engineering teams and adapted the workflow to how those teams worked. Setup, troubleshooting and knowledge transfer continued alongside feature development.

I contributed an analytics page, usage-dashboard work and a usage-report API so activity could be inspected beyond individual agent responses. Telegram notifications gave users another way to follow the workflow. I also added Simplified Chinese support for teams using it.

I supported setup and knowledge transfer across multiple product teams, including sessions for new users. The work included gathering feedback after setup and addressing small problems that could otherwise interrupt adoption.

Later, I prepared an eight-slide townhall deck explaining the workflow and approval responsibilities to PMs and non-technical colleagues. This was a communication artifact; the source record did not yet establish that the presentation had taken place.

The recorded work progressed from the initial proposal into integrations, deployment support, analytics, notifications and use across projects.

The platform dashboard recorded 480 resolved items over 99 days, from 19 May to 25 August 2026. That figure describes platform activity across users and projects, not tasks I personally completed or engineering hours saved. The available records do not establish an organization-wide adoption rate.